General terms and conditions of holiday rentals
Courtesy translation (the French version prevails)
The present general conditions, posted on the duplex-aix.com website, are applicable to the following parties :
• Pascale & Yves Le Floch, owners of the duplex offered for seasonal furnished rental designated below (where applicable represented by Stéphanie George or Sabrina Ghozelam), hereinafter referred to as “the Owner”.
• The Tenant booking a duplex online, accepting the contract before booking, hereinafter referred to as “the Tenant”.
I. Object
The Owner’s duplex is rented out as furnished apartments for temporary stays. The parties declare that the present rental is not intended for use as a permanent residence or for professional use. Consequently, their respective rights and obligations are governed by the present text and, failing that, by the provisions of the French Civil Code.
II. Entry into force
The present terms and conditions become a contract between the parties as soon as the Tenant has reserved a duplex on the duplex-aix.com website and paid the rent.
III. Consistency of the rented accommodation
The rental is either the “Large Duplex” or the “Duplex with terrace”, depending on the Tenant’s choice when booking on the website.
| Flat | Duplex with terrace ★★★ |
| Location | Rue Portalis, Aix-en-Provence (4th and 5th floor) |
| Floor surface | 39m2 |
| Precise description of the accommodation, equipment provided | 39m² duplex with 12m² terrace, located in the historical center of Aix-en-Provence, a few steps from the Place des Prêcheurs. Fourth and fifth floors of the building (no elevator). A large living room on the first level with an open kitchen, opening onto the terrace (beautiful south facing view on the city and the region), bathroom and independent WC ; convertible sofa bed for two people, home cinema. Via a staircase (quite steep), a quiet bedroom on the first floor with a double bed and an extra bed, with adjoining WC. Fully air conditioned and renovated in 2020, great comfort, recent and quality furniture. Dishwasher, nespresso machine, coffee machine, traditional and microwave oven, induction hob ; shampoo, soap and hair dryer in the bathroom, washing machine & dryer ; home cinema with a video projector and 6 speakers; TV with 130+ channels; DVD/Blu-ray player with movies available; of course all the necessary linen and crockery, beds made, towels… for a very comfortable stay for up to 4 adults and 1 child. High speed internet (optical fiber) in all rooms via wifi. |
| Cleaning service | 60€ |
| Tourist tax* | 2,16€ per day per adult (★★★ accommodation) |
* 2024 regulation applicable in Aix-en-Provence to tourist furnished accommodation.
IV. Duration and occupation of the rental
The Tenant rents the accommodation at the dates booked online. The Tenant can access the accommodation from 4pm and is formally committed to leave it completely free on the last day at 11am at the latest.
Two sets of keys are provided to the Tenant on arrival. The handing over and return of the keys is done on the spot, at a time previously agreed between the Tenant and the Owner. It is possible to collect and leave the keys without contact via a key box.
The Tenant guarantees that the number of occupants of the accommodation will be as declared on the site and undertakes not to accommodate additional occupants without the written agreement of the Owner.
V. Rental price and charges
The Parties agree to fix the rent at the price paid on site, including the end-of-stay cleaning service, for the duration of the rental period and the number of occupants defined in Article IV. This rent is payable in advance at the time of booking.
The rent includes the following rental charges and equipment : water, electricity (50kWh per day for), heating & air conditioning, high speed internet access, television. The price does not include the use of the telephone and rental of videos and other online services through the box, which will be reimbursed by the Tenant.
VI. Cancellation
All reservations are firm and definitive and can only be cancelled in accordance with the provisions of this article.
Cancellation by the Tenant: if the Tenant cancels the reservation in writing received at least 30 days before the day of arrival, the Owner shall reimburse the Tenant 50% of the amount paid. For a later cancellation, the Owner shall only reimburse the cleaning costs. The Owner shall refund 100% of the amount paid if the cancellation is due to the impossibility for the Tenant to reach the premises because of a border closure for administrative or sanitary reasons.
Cancellation by the Owner: if the Owner cancels the reservation more than 30 days before the start of the lease, he will reimburse the totality of the sums paid and also compensate the Tenant with an amount of 50% of the rent (excluding cleaning), calculated on the basis of a maximum of one month rent. For a later cancellation, the Owner will reimburse the sums paid and will also compensate the Tenant with an amount of 100% of the rent (excluding cleaning), calculated on the basis of a maximum of one month rent. The compensation is reduced to 10% if the Owner is able to propose an alternative similar accommodation (dates, number of persons, main characteristics). The compensation is not due in case of force majeure making the accommodation unavailable, provided that the Owner has immediately notified the Tenant of this unavailability and assists him in the search for a new accommodation.
VII. Security deposit
At the latest when entering the premises, the Tenant shall provide the Owner with a security deposit of 500€ (five hundred euros), to cover any damage and/or deterioration of the accommodation and the furniture and objects in the accommodation caused by the Tenant, as well as the loss of keys or objects. The tourist tax, in accordance with the regulations in force at the time of entry into the premises, is paid at the same time.
After deduction of any due amount, the security deposit is returned to the Tenant within 5 days of departure, unless it is necessary to obtain a repair quotation which extends the period to a maximum of 30 days. If this security deposit proves to be insufficient, the Tenant undertakes to pay the full amount.
The security deposit and the tourist tax are paid in cash during check-in. At the tenant’s choice, and at its own expense, the security deposit can also be paid in advance by Paypal (pascaleyveslf@orange.fr) or bank transfer; in any case, it must be received by the Owner before handing the keys.
VIII. Disposal and sublease
The rental is concluded in favour of the Tenant having made the reservation. Any disposal of the present lease, total or partial subletting, provision – even free of charge – is strictly forbidden without the written agreement of the Owner. The Tenant may not make the premises available, even temporarily, even free of charge and/or by loan, to a person who is not a member of his household.
IX. Condition of the dwelling
The duplex is provided clean, beds made up. Except in the case of a remark reported in writing by the Tenant when entering the premises, or within 24 hours if the defect is not visible, the accommodation and all equipment are presumed to be in good condition. Instructions are provided for the use of the main equipment.
If the Owner does not object within 24 hours of the end of the rental period, the premises are deemed to be returned in good and complete condition.
X. Obligations of the Owner
The Owner declares that he legally owns the duplex, has insured it and has free and full use of it during the period defined in Article IV. He is responsible for the costs of repair or maintenance resulting from normal use of the dwelling, its equipment and contents. The Tenant undertakes to inform the Owner or its representative without delay in the event of a malfunction ; the Owner shall provide the necessary repair or maintenance or authorize the Tenant to provide it, at the expense of the Owner (unless it was misused).
XI. Obligations of the Tenant
- Parties are forbidden.
- The Tenant shall use the rented accommodation, furniture and equipment peacefully according to their normal use; the furniture shall not be moved.
- The Tenant is responsible for any damage or loss occurring in the premises during the period of his reservation, whether such damage or loss is due to him or his family, employees or visitors.
- The Tenant shall maintain the rented accommodation and return it at the end of the rental period in good working order, with clean and tidy crockery and cutlery (failing this, being washed in the dishwasher).
- The Tenant avoids any noise or behaviour likely to disturb the neighbours.
- The Tenant does not smoke in the apartment, which is non-smoking.
- The Tenant may not exercise any recourse against the Owner in the event of theft or damage during his stay in the rented premises.
- The Tenant may not object to the inspection of the premises if the Owner or his representative so request.
- The Tenant is invited to save energy and to close the windows if absent of if the air conditioning or heating system is switched on. Any electricity consumption exceeding 50kWh per day is refunded by the Tenant.
- The Tenant ensures that the accommodation is always locked, windows closed, when unoccupied; in case of loss of keys, the Tenant shall inform the Owner who shall provide a copy and have the lock and the keys replaced at the expense of the Tenant.
- The Tenant is required to use Internet in compliance with the law.
- The Tenant is responsible for his risks (persons and property) and shall compensate the Owner for any damage and/or injury for which he is liable; in this respect, he is encouraged to subscribe insurance covering his risks (rental liability, costs of interruption of stay, repatriation, etc.).
- In the event of failure by the Tenant to comply with his contractual obligations, this lease shall be terminated automatically without compensation and the Tenant indemnifies the Owner for all direct and indirect damages that may result therefrom.
XII. Alterations
The Tenant may not make any modification, improvement, decoration or alteration to the dwelling without the Owner’s agreement. Any improvement made by the Tenant becomes the property of the Owner.
The Tenant is liable for damage caused by rain, wind, hail, etc. caused by windows left open during the Tenant’s occupation. The Tenant is responsible for any damages and thefts made by malicious visitors in case of unlocked doors or windows.
XIII. Applicable law
The Owner and the Tenant shall endeavour to resolve any disagreement by mutual agreement. However, in the event of a dispute, the court of the Owner’s domicile shall have exclusive jurisdiction. The contract and its consequences are subject to French law.